Penny

Chief Happiness Officer

Meet Penny, she is the real boss of Nova Doors and Windows but holds the title of Chief Happiness Officer (CHO). Her day to day work functions involve door to door tail wags (greetings), cross-functional nap optimization (sleeping at your feet), and strategic implementation of the toy distribution for the office (hoarding all the toys on her bed). Born to fetch and built for cuddles, she keeps the team smiling and customers charmed. When she isn’t working in the office, she can be found paws on the ground at a job site.

Leonard

IT Specialist

As the son of Ryan, he has inherited absolutely none of the technical skills, but does insist on supervising all computer-related activities anyway. Most IT issues are resolved by him staring at the screen, sighing heavily, and walking away to nap. Morale across the office improves by at least 300% when Leonard is on duty.

Wilbur

Title pending

Penny’s Frenchie step‑brother and our most unpredictable part‑timer. No one is entirely sure what he does here, but we do know what happens when he clocks in: it’s an entertaining day. He conducts frequent workplace inspections of every employee and their desks, powers through energetic water‑cooler breaks with anyone who’ll listen, and hums around the office like a tiny engine to “ensure” everyone is working efficiently. You might mistake him for an old soul—the deadpan stare, the dramatic sighs, and the impressive number of times he starts snoring while still awake—but that’s just part of his special charm. Title pending; morale boost guaranteed.

Neil

Customer Service Supervisor

Neil is the hardest-working employee in the office — arriving daily with a wagging tail and a smile for every customer. As the official greeter, morale booster, and mail collector, he takes his duties very seriously (especially if treats are involved). When he’s off the clock, Neil can be found living his best cottage life: racing through the woods, splashing in the lake, and bringing back enough sticks to start his own lumber company. Friendly, loyal, and always ready for an adventure, Neil is truly the goodest coworker around.

Neil@novadogsandbones.com

Reba

Customer Service Supervisor

Reba believes every visitor deserves an enthusiastic bark-filled welcome — whether they asked for one or not. As the office’s self-appointed crumb supervisor, she patiently monitors every snack situation, always holding out hope for “just one last bite.” While she takes greeting duties seriously, her true passion is sleep. Couch, chair, sunny spot on the floor — if it’s comfortable, Reba is already napping there. Equal parts lovable, noisy, and snack-motivated, she’s mastered the art of conserving energy between treats.

Reba@novadogsandbones.com