Nova Doors and Windows Ltd. warrants its solid vinyl windows to be free from manufacturing defects. Said warranty includes, subject to normal and proper use: peeling, flaking, blistering, corrosion and rot, subject to the following conditions and limitations:
Elite, Distinction and Vision Series Windows — 20 Year Warranty
Decor Series Color or Prefinished PVC Windows — 10 Year Warranty
Nova Doors and Windows Ltd. warrants the hardware used to manufacture its solid vinyl windows will be free from manufacturing defects and will remain in operational condition, subject to the following conditions and limitations:
Elite, Distinction, Decor Series and Vision Series Windows — 5 Year Warranty
Nova Doors and Windows Ltd. warrants the insulated glass units used in its products to be free of manufacturing defects. This warranty includes, subject to normal and proper use, material obstruction from dust or film formation owing to faulty manufacturing of the hermetic seal, subject to the conditions and limitations on the following products:
Elite, Distinction Series, Vision and Décor Series Windows — 10 Year Warranty
Conditions and Limitations
Nova Doors and Windows Ltd. has a broad and comprehensive warranty; although, there are certain conditions and limitations. If any component of our windows is found to be defective during the warranty coverage period, Nova Doors and Windows Ltd. will repair or provide a suitable replacement. In the event of product replacement under the terms of this warranty, the warranty of said product replacement will remain in effect for the balance of the warranty period from the date of purchase of the original product.
Normal labour costs incurred during replacement of the parts or product will be covered by Nova Doors and Windows Ltd. only in the event that the defect occurs within one year of initial installation. Specialized lifting devices or staging required to perform such service are not covered under this warranty. Nova Doors and Windows Ltd. will only be responsible for the labour and parts or product cost associated with the removal and replacement of the product itself. Nova Doors and Windows Ltd. will not be liable for instances of misuse, abuse, neglect or improper handling or storage that lead to product failure or damage. The warranty will be null and void in the event of improper installation, impact of foreign objects, fire, earthquake, flood, lightning, hurricane, hail, tornado, or other acts of God or nature.
Defects in wall construction in which a window or door was installed, or damage to the wall caused by movement, distortion, cracking or settling of such wall or foundation, will void warranty coverage. Nova Doors and Windows Ltd. will not be held liable for discolouration or other damage caused by exposure to harmful chemicals. Nova Doors and Windows Ltd. windows are not warranted against glass breakage, regardless of the reason, or condensation resulting from humidity within the house or building area caused by changes in interior/exterior temperatures.
This warranty is expressly in lieu of all other oral or written warranties, liabilities, or obligations of Nova Doors and Windows Ltd. No representative of Nova Doors and Windows Ltd is authorized to make changes or modifications to this warranty. In no event shall Nova Doors and Windows Ltd. be liable for consequential or incidental damages of any kind, including damage to persons, the building, or its contents.
Making a Warranty Claim
To make a claim under this warranty, it is the obligation of the property owner to notify Nova Doors and Windows Ltd. as soon as possible in writing of any defect. Nova Doors and Windows Ltd. will investigate the claim and examine the product believed to be defective. This inspection will determine what, if any, performance under this warranty is required, and shall, within a reasonable period of time, provide the necessary repair or replacement. Such claim should be sent to:
Warranty Service Department
Nova Doors and Windows Ltd.
46 Williams Ave,
Dartmouth, Nova Scotia